Terrace property, hosted by Fran

Vaillant air source heat pump in a pre 1920 property

Fran

About me
We were told that we should super-insulate our Victorian terrace or a heat pump wouldn't work. This hasn't been the case and so are happy to show others how it works in practice before they make the investment. There is a very friendly dog at the property.

Visiting my heat pump
Our Victorian terrace is toasty all winter. If you're thinking of taking the leap, you're welcome to ask questions or come and chat. There is a very friendly dog at the property.

Joined the network in 2025

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About this property

London, E13

3 bedrooms

Air source heat pump

Installing the system

Our initial installation took three days, and was fairly painless. However, installers made an error in the pipework causing multiple visits before it was discovered. We won't name and shame, but definitely wouldn't recommend the company. Practicalities - we had a metre's distance from the boundary so we're just within regulations. Also, we had a coat cupboard which we needed to donate for the cylinder and pipework. Otherwise, we added one radiator and updated one other. Double glazing and loft insulation already installed.

Living with a heat pump

Since we had the installation errors fixed, we worked out the flow rate and the curve needed, the pump has been virtually invisible. The pump is a soft hum on a cold day - the neighbours hadn't noticed it two years in. The house is a constant 19.5 degrees and there's always hot water. We installed the My Vaillant connect WiFi box ourselves, and now Ovo discount all electricity for heating and hot water. We got £45 back in January!

Hosted by Fran

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Accessing the venue

Road parking. Step down in the hallway.